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As the sole provider of the Title: Universal Service Description: Postal products and associated minimum service standards that must be available to all addresses in the UK. Universal Service in the UK, Royal Mail Group delivers a six-days-a-week, one-price-goes-anywhere postal service to more than 29 million addresses across the UK. We are a vital link connecting communities, businesses and customers. In 2012-13, we collected and delivered more than one billion parcels and 14 billion letters across the country.

On 15th October 2013 Royal Mail was listed on the London Stock Exchange and in December 2013 became a FTSE100 company. This marked a significant step in the history of Royal Mail.

Delivering increasing numbers of parcels through our common UK network and capturing the benefits of the new regulatory regime will help us to mitigate the impacts of structural decline in the letters market. The amount of mail sent on a daily basis decreased from around 63 million items in 2011-12 to 58 million items in 2012-13.

Achieving our strategic priorities, together with becoming a more customer-focused company, underpins our vision to be recognised as the best delivery company in the UK and across Europe.

We are making good progress. However, more remains to be done to ensure we can complete the transformation of our business from one that predominantly handles letters, to one that handles an increasing number of parcels.

A key component of economic and social infrastructure

The Group is a key component of the UK's economic and social infrastructure, providing services to private individuals, companies, and communities. For the 2012-13 financial year, Cebr estimated that we made the seventh largest contribution to the UK economy out of all UK corporations. We had a total economic impact of more than £9.6 billion, made up of direct and indirect contributions to the wider economy.

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